Of course! You may be invoiced for any of our packages. Do note that if your monthly charge is under $99/month, you must pay for a full year. All of our invoices are emailed, and you will have 30 days to pay by check before your account is placed in a hold status. Contact firstname.lastname@example.org to make any payment arrangements.
Your credit card is charged only when you sign up for one of our packages. After sign up, you will be charged on the same day of every month thereafter. If you sign up on the 31st of a month, your credit card will instead be charged on the last day of every month.
We accept Visa, Mastercard, American Express, and Discover. You may also be invoiced for any of our packages.
You bet! We let you switch to any package at any time. As with your monthly or annual charge, we prorate the downgrade or upgrade starting the day you changed plans.
After you create your account on SmartFile, you will have access to all of our features for 14 days. No credit card information is required during your trial, so you can fully enjoy your SmartFile experience commitment-free until it expires or you contact us for an upgrade.
Sure do. Nonprofit customers are eligible for a 25% discount on all of our plans. Click here to send us an email and check if your charity qualifies. Someone will contact you soon after.
We do offer an on-premise solution for our enterprise customers. There are several different enterprise solutions that we offer. If you are interested please call our sales department at 877-336-3453.
If you have a need that SmartFile doesn't deliver, please let us know so we can discuss expediting a new feature for development. We are always willing to improve our products to benefit our customers. Please contact sales for more information, 877-336-3453.
SmartFile is HIPAA compliant. HIPAA (Health Insurance Portability and Accountability Act) compliance means that we have met the requirements for the security and privacy of all electronic health data transactions as required by the Department of Health and Human Services.
FTPES is a form of secure FTP where the user may explicitly request the data to be encrypted. Our servers are already set up for it, you just need to enable it in your FTP clients settings.
Our network facility is equipped with a 1000MB redundant connection. Having redundant connections from multiple providers allows you the fastest upload/download speeds with the least amount of downtime.
We have gone to great lengths to make SmartFile "Internet" compliant. This means that you can use *ANY* browser or *ANY* FTP File program you chose with our system.
Yes we do. You can call 1-877-336-FILE (3453) between the hours of 8 a.m. and 8 p.m. EST to speak with a representative. For after hours communication you can use the contact form on the website to reach our on-call personnel.
We do not backup files to a offsite location, but we do have redundant storage servers incase of hardware failure.
Yes you can use your own domain name. If you currently have a domain you would like to use we will assist you with the DNS additions required. If you do not currently have a domain we will help you to get one registered and set the DNS up for you.
Yes you can use your own logo and color scheme. You must have a "Smart" package or higher to be eligible for custom branding.
You can have an unlimited amount of users connecting at the same time. Some other companies want to charge for this capability but SmartFile will never do that.
You can limit the amount of file storage a user has access to. This allows you to divide up the space among your users with as much or as little space as you see fit.
We do not limit the size of your file upload. It would only be dictated by the amount of space you have available within your account.